Return request window
Contact us within 7 calendar days of delivery if you wish to request an eligible return. Damaged, leaking, missing, or incorrect items must be reported within 48 hours of delivery. A request is not approved until our support team confirms the return instructions.
Eligible condition
For hygiene and safety, change-of-mind returns are considered only when the item is unused, unopened, untested, undamaged, and in its complete original packaging with seals, labels, gifts, and accessories intact. Proof of purchase is required. Products marked final sale are not returnable for change of mind.
Items that cannot be returned
We cannot accept a change-of-mind return for opened, used, tested, unsealed, altered, damaged-after-delivery, or incomplete skincare and personal-care products. An individual sensitivity, scent preference, texture preference, packaging variation, or result that differs from expectations does not by itself establish a product defect.
Damaged, leaking, missing, or incorrect items
Send your order number, an explanation, photographs of the outer parcel, shipping label, packaging, and affected item, plus an unboxing video if available. Keep all packaging until the review is complete. After assessment, we may offer a replacement, store credit, partial refund, or refund as appropriate to the verified issue and available stock.
Return shipping
Do not send a parcel without return authorization. Where a return is caused by an approved incorrect or damaged order, we will explain the available return arrangement. For an accepted change-of-mind return, the customer is normally responsible for secure return shipping and related cost. Original delivery charges are not normally refundable unless required by law or the order issue is attributable to us.
Inspection and refunds
Returned items are inspected before a refund is approved. Approved refunds are normally initiated within 7–10 business days after inspection. Banks, payment providers, or mobile-wallet services may require additional time to post funds. Cash-on-delivery refunds may require verified bank or mobile-wallet details belonging to the customer.
Cancellations and refused parcels
Contact us quickly to request cancellation. We cannot guarantee cancellation after processing or dispatch. Refusing a parcel does not automatically qualify it for a refund and delivery or return charges may be deducted where permitted.
How to request help
Submit a request through our contact page with your order number, reason, and supporting images. Nothing in this policy limits customer rights that cannot be excluded under applicable law.
